1. Product Warranty

We offer a standard warranty on all products sold on hojina.xyz. The length of the warranty and coverage may vary by product, but the general terms are as follows:

  • Duration: Our warranty lasts for [insert number of months, e.g., 12 months] from the date of purchase, unless otherwise stated.
  • Coverage: The warranty covers defects in material or workmanship under normal use. If the product fails to meet these standards, we will repair or replace it at no charge.
  • Exclusions: The warranty does not cover:
    • Damage resulting from misuse, neglect, or improper handling.
    • Damage from accidents, fire, water, or natural disasters.
    • Normal wear and tear.
    • Any modifications, repairs, or alterations made by the customer or unauthorized third parties.

2. How to Request a Warranty Service

If you believe your product is defective and covered by our warranty, please follow these steps:

  1. Contact Us: Reach out to our customer service team at admin@hojina.xyz with the following details:
    • Order number
    • A description of the defect
    • Photos or videos of the defective product (if applicable)
  2. Return Instructions: If your warranty claim is approved, we will provide you with detailed return instructions. Please note that you may be required to return the defective product to us before we issue a replacement or repair.
  3. Resolution: After reviewing your warranty claim and inspecting the product, we will provide one of the following resolutions:
    • A replacement of the defective product.
    • A repair of the product (if applicable).
    • A full refund (if a replacement or repair is not possible).

3. Shipping Costs

  • Warranty Claims: If you are returning a product under warranty, we will cover the cost of shipping the replacement item to you. However, you may be responsible for shipping costs to return the defective product to us, unless otherwise specified.
  • International Claims: If you are located outside of the [Insert your country], you may be required to pay for shipping and customs fees associated with the return or replacement of a product.

4. Limitation of Liability

Our liability is limited to the repair or replacement of the defective product, or, at our discretion, a refund of the purchase price. hojina.xyz will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.

5. Non-Transferability

The warranty applies only to the original purchaser and is not transferable to third parties. The warranty is valid only when the product is purchased directly from hojina.xyz.

6. Changes to the Warranty Policy

hojina.xyz reserves the right to modify or update this Warranty Policy at any time. Any changes will be posted on this page with an updated effective date. Please check periodically for any changes.

7. Contact Us

If you have any questions or need assistance with a warranty claim, please contact our customer service team: